Privacy Policy

2026-04-11 10:30:00

1. Introduction

GlobalPing ("we," "us," or "our") operates the website and network diagnostic platform at https://www.globalping.net (the "Service"). This Privacy Policy describes how we collect, use, store, disclose, and protect information when you use our Service.

We are committed to safeguarding your privacy and being transparent about our data practices. This Privacy Policy applies to all visitors and Users of the Service, including those who use our diagnostic tools, API, blog content, and those who contribute agent nodes to our global network.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

Diagnostic Test Targets: When you use our network diagnostic tools (ICMP Ping, TCP Ping, HTTP/HTTPS Speed Test, MTR, DNS Query, Port Scanner, CIDR Scanner, or IP Information Lookup), you submit IP addresses, hostnames, domain names, port numbers, or CIDR ranges as test targets. This data is necessary to execute your requested diagnostic tests.
Account Information: If you create an account, we may collect your email address, username, and password (stored in hashed form). Account registration may be optional depending on the features you wish to access.
User Content: Any content you voluntarily submit, post, or transmit through the Service, such as feedback, support requests, or contributions to our blog or community features.

2.2 Information Collected Automatically

IP Address: Your IP address is automatically collected when you access the Service. This is necessary for the Service to function, as many diagnostic tools operate on IP-level network protocols. Your IP address may also be used for security purposes, rate limiting, and abuse prevention.
Browser and Device Information: We may collect technical information about your browser and device, including browser type and version, operating system, screen resolution, and device language preferences. This information helps us optimize the Service for different platforms.
Language Preference: We store your language preference using cookies to provide the Service in your preferred language. GlobalPing supports multiple languages including English, Chinese (Simplified and Traditional), Japanese, Korean, German, French, Spanish, Portuguese, Italian, Russian, Vietnamese, Thai, and Indonesian.
Usage Data: We may collect information about how you interact with the Service, including pages visited, tools used, features accessed, timestamps, and referring URLs. This data helps us understand usage patterns and improve the Service.
WebSocket Connection Data: When the Service establishes real-time WebSocket connections to deliver live diagnostic results, connection metadata (connection time, duration, messages exchanged) may be logged for operational purposes.

2.3 Information Collected from Agent Nodes

If you contribute an agent node to the GlobalPing network, we collect the following information from your agent:

System Information: CPU model, number of CPU cores, total memory (RAM), operating system details, and IPv6 support status.
Network Information: Public IP address, geolocation (country, region, city), ISP information, and ASN data.
Operational Data: Agent version, heartbeat timestamps, health status, uptime statistics, and task execution logs.
Performance Metrics: Response times, task completion rates, and error logs.
Time Synchronization Data: Agent local timestamp, used to detect clock drift and ensure accurate diagnostic timing.

For more details, see Section 6 (Agent Node Data).

2.4 Information Collected from Middleware Nodes

The GlobalPing network architecture includes middleware nodes that serve as intermediary task dispatchers between the central server and agent nodes. If you operate a middleware node, we collect:

Network Information: IP address and connection address (IP:port format).
Operational Data: Heartbeat timestamps, approval status, debug mode status, and last seen timestamps.

2.5 Information We Do Not Collect

We want to be clear about what we do not collect:

We do not require personal identification (such as real name, address, or phone number) to use the core diagnostic tools.
We do not use advertising trackers, marketing pixels, or behavioral profiling tools.
We do not collect payment or financial information (the Service is currently provided free of charge).
We do not integrate social media login or social sharing features that would transmit data to third-party social platforms.
We do not collect information from children under the age of 13.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Execute Diagnostic Tests: IP addresses, hostnames, and domain names you submit are used to perform the network diagnostic tests you request (ping, traceroute, DNS queries, port scans, etc.).
Return Results: Test results are delivered to you through the website interface or API responses.
Language Localization: Your language preference is used to display the Service in your preferred language.

3.2 Service Improvement

Performance Optimization: Usage data and technical information help us identify performance bottlenecks and optimize the Service.
Feature Development: Understanding which tools and features are most used helps us prioritize development efforts.
Network Research: Diagnostic results may be used in aggregate, anonymized form for network performance research and to improve the accuracy and coverage of our global agent network.

3.3 Security and Abuse Prevention

Rate Limiting: IP addresses are used to enforce rate limits and ensure fair resource allocation among all Users.
Abuse Detection: We monitor for unauthorized scanning, excessive requests, and other abusive behavior to protect both the Service and third-party networks.
Private IP Protection: Our diagnostic tools include built-in safeguards to prevent scanning of private IP address ranges (10.0.0.0/8, 172.16.0.0/12, 192.168.0.0/16).
Security Incident Response: We may use collected information to investigate and respond to security incidents, vulnerabilities, or policy violations.

3.4 Communication

Service Notifications: We may send you notifications about important changes to the Service, such as updates to these policies, scheduled maintenance, or security alerts.
Support Responses: If you contact us for support, we will use the information you provide to respond to your inquiry.

3.5 Legal Basis for Processing (GDPR)

For Users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Legitimate Interest: To operate and improve the Service, prevent abuse, and ensure security.
Contractual Necessity: To execute your requested diagnostic tests and deliver results.
Consent: Where you have provided explicit consent for specific data processing activities.
Legal Obligation: Where required by applicable law, regulation, or legal process.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website operators.

4.2 Cookies We Use

GlobalPing uses a minimal set of cookies for essential functionality:

| Purpose | Duration | Type | |---|---|---| | Session management — maintains your server session across page loads. Required for the Service to function. | Session (deleted when browser is closed) | Essential | | Language preference — stores your selected language for the Service interface. | Persistent (until manually cleared) | Functional |

4.3 Third-Party Cookies

We do not set third-party advertising, tracking, or analytics cookies. However, third-party services used by the Service (such as CDN providers serving fonts or static assets) may set their own cookies in accordance with their own privacy policies. These may include:

jsDelivr CDN: May set cookies related to content delivery and caching when serving Google Fonts or other static assets. Please refer to jsDelivr's privacy policy for more information.

4.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View and delete existing cookies.
Block cookies from specific or all websites.
Set preferences for certain types of cookies.

Please note that disabling cookies may affect the functionality of the Service. For example, disabling the language preference cookie will prevent the Service from remembering your language preference across sessions, and the interface will default to automatic language detection.

4.5 Do Not Track

We respect the Do Not Track (DNT) browser setting where applicable. Since we do not engage in behavioral tracking or targeted advertising, DNT does not materially change how we operate the Service.

5. Network Diagnostic Data

5.1 Test Input Data

When you use our diagnostic tools, you provide test targets (IP addresses, hostnames, domain names, port numbers). This data is processed as follows:

Real-Time Processing: Test targets are dispatched to the appropriate global agent nodes for execution in real time.
Temporary Storage: Test input data is stored temporarily in server-side caches for the duration required to execute the test and deliver results to you.
No Long-Term Storage of Input: Unless you have an account with test history features enabled, we do not permanently store the specific IP addresses or hostnames you submit for testing beyond the temporary processing period.

5.2 Test Results

Diagnostic test results are generated and handled as follows:

Delivery: Results are delivered to you through the website interface via WebSocket connections or HTTP API responses.
Temporary Caching: Results may be cached temporarily for performance purposes. Cached results are automatically purged after their time-to-live (TTL) expires.
Export: Where supported (e.g., MTR reports), you may export results as images. Exported data is generated on-demand and is not stored on our servers after delivery.
Aggregate Use: Test results may be used in aggregate, anonymized form for network research and Service improvement. Individual test results are not attributable to specific Users in such aggregate analyses.

5.3 Data Generated by Targets

When a diagnostic test is executed against a target system, that system's servers and network infrastructure may log the test request as part of their normal operations. These logs are controlled by the target system's operators and are subject to their own privacy policies. We recommend that you only test systems you own or have authorization to test.

6. Agent Node Data

6.1 Data Collected from Agents

If you contribute an agent node to the GlobalPing network, the following data is collected and transmitted to our central servers:

Hardware Information: CPU model, number of CPU cores, and total system memory (RAM).
Network Information: Public IP address, IPv4 and IPv6 availability, and geolocation data (country, region, city, ISP, ASN) derived from your IP address.
Agent Software Data: Agent software version, installation timestamp, and configuration parameters.
Operational Telemetry: Heartbeat signals (sent periodically to confirm agent availability), task execution acknowledgments, error reports, and uptime statistics.

6.2 Purpose of Agent Data Collection

Agent data is collected solely for the following purposes:

Agent Approval and Management: To review, approve, and manage agent nodes in the network.
Task Routing: To route diagnostic test requests to the most appropriate agent based on geographic location and availability.
Network Health Monitoring: To monitor the health, performance, and availability of the global agent network.
Service Optimization: To optimize agent allocation, load balancing, and failover mechanisms.

6.3 Agent Data Retention

Agent heartbeat and operational telemetry data is retained for a limited period necessary for network monitoring and may be aggregated over time.
Agent registration information (system specs, IP address, location) is retained for as long as the agent is active in the network and for a reasonable period after deactivation for auditing purposes.

6.4 Agent Data Security

Communication between agent nodes and central servers is routed through middleware nodes and encrypted in transit.
Agent and middleware node authentication uses cryptographic token mechanisms to prevent unauthorized nodes from joining the network.
Access to agent management interfaces is restricted to authorized GlobalPing personnel.

7. How We Share Your Information

7.1 We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise monetize your personal information or diagnostic data.

7.2 Sharing Necessary for Service Operation

Your information may be shared in the following limited circumstances:

Agent Nodes: When you initiate a diagnostic test, the target IP address or hostname is transmitted to the relevant middleware node and then dispatched to the appropriate agent node(s) for test execution. Agent node operators (who may be third-party contributors) may be able to see the test target in their system logs. We implement safeguards to minimize data exposure.
Test Targets: Diagnostic test requests are sent to the target systems you specify. The operators of those systems may observe and log these requests as part of their normal network operations.

7.3 Third-Party Service Providers

We use the following third-party services that may process certain data as part of their service delivery:

Ip2Region: Processes IP addresses to determine geolocation data (country, province/state, city, ISP, geographic coordinates, time zone, ASN). IP address lookups are performed locally on our servers; your IP addresses are not transmitted to external servers.
MaxMind / DB-IP ASN Database: Processes IP addresses to determine ASN and organization data. IP address lookups are performed locally on our servers; your IP addresses are not transmitted to external servers.
jsDelivr CDN / Google Fonts: Serves static assets and fonts. These services may collect standard web server log data (IP address, browser type, requested resource) in accordance with their own privacy policies.

7.4 Legal Requirements

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

Comply with a legal obligation, court order, or government request.
Protect and defend the rights, property, or safety of GlobalPing, our Users, or the public.
Investigate or prevent suspected fraud, security breaches, or violations of our Terms of Service.
Respond to lawful requests from law enforcement or regulatory authorities.

7.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, user information may be transferred as part of such transaction. We will notify you via the Service or by email (if available) of any change in ownership or uses of your personal information.

7.6 Anonymized and Aggregated Data

We may share anonymized, aggregated data that cannot reasonably be used to identify you, such as:

General network performance statistics.
Aggregate usage trends for different diagnostic tools.
Geographic distribution of Users (at country or region level only).

8. Data Storage and Security

8.1 Data Storage

Primary Storage: Data is stored in databases hosted on our controlled infrastructure.
Caching Layer: Frequently accessed data is cached server-side for performance optimization. Cached data is subject to automatic expiration policies.
File Storage: Blog and article content may be cached on our file system for performance purposes. Cached content is subject to automatic expiration and cleanup.
IP Geolocation Databases: Locally stored IP geolocation and ASN databases are used for IP address lookups. These databases are stored on our servers and are not transmitted to external parties.

8.2 Security Measures

We implement industry-standard security measures to protect your information:

Encryption in Transit: All communications between your browser and our servers are encrypted using TLS/SSL (HTTPS).
Authentication Security: The Service employs a multi-layer cryptographic authentication system. Account passwords are stored in hashed form using industry-standard hashing algorithms.
Access Controls: Access to systems containing personal data is restricted to authorized personnel on a need-to-know basis.
Input Validation: All user inputs are validated and sanitized to prevent common security vulnerabilities.
Private IP Protection: The Service prevents diagnostic tools from targeting private, internal, or reserved IP address ranges.
Infrastructure Security: Our servers employ standard security hardening practices, including firewalls, intrusion detection, and regular security updates.

8.3 Security Limitations

While we take reasonable measures to protect your information, no system is completely secure. We cannot guarantee the absolute security of data transmitted over the Internet or stored on our systems. We encourage you to use the Service responsibly and to protect any account credentials you may have.

8.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify affected Users without undue delay, where feasible and required by applicable law.
Provide information about the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.
Notify relevant regulatory authorities where required by applicable data protection laws.

9. Data Retention

9.1 Retention Periods

We retain different types of data for different periods based on the purpose of collection:

| Data Type | Retention Period | Rationale | |---|---|---| | Diagnostic test input (IP/hostnames) | Temporary (session or cache TTL) | Required only for test execution and result delivery | | Diagnostic test results | Temporary (cache TTL) | Delivered on-demand; cached results auto-expire | | Agent system information | Duration of agent participation | Required for network operation and management | | Agent heartbeat/telemetry | Rolling window (30–90 days) | Used for health monitoring; older data aggregated or purged | | Language preference cookie | Until manually cleared | Required for user preference persistence | | Server access logs | 90–180 days | Security monitoring and abuse prevention | | API request logs | 30–90 days | Performance monitoring and troubleshooting | | Account information | Duration of account existence | Required for account functionality | | Blog/article cache | Until cache expiration or content update | Performance optimization |

9.2 Data Deletion

Data that is no longer necessary for the purposes outlined in this Privacy Policy will be deleted or anonymized.
You may request deletion of your personal data as described in Section 10.
Agent node data will be deleted within a reasonable period after an agent is deactivated or withdrawn from the network.

10. Your Rights and Choices

10.1 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data, subject to certain exceptions (such as legal obligations or legitimate interests).
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing: You have the right to request restriction of processing of your personal data in certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 15. We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

10.3 Language Preferences

You can change your language preference at any time using the language selector on the Service. Your preference is stored in a cookie and can be cleared through your browser settings.

10.4 Opting Out of Data Collection

Diagnostic Tools: You may choose not to use specific diagnostic tools if you do not wish to submit the required data (such as IP addresses or hostnames).
Agent Contribution: You may withdraw your agent node from the network at any time by following the designated withdrawal process.

10.5 Right to File a Complaint

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

11. International Data Transfers

11.1 Globally Distributed Nature

GlobalPing is a globally distributed network diagnostic platform. By its nature, data may be transmitted across international borders:

Diagnostic tests initiated from one country may be executed by agent nodes located in different countries.
Test targets located in one country may be tested by agents in multiple other countries simultaneously.
Data storage may involve servers located in different jurisdictions.

11.2 Safeguards

When transferring data internationally, we implement appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws, including:

Encryption of data in transit using TLS/SSL.
Minimization of data transmitted to only what is necessary for the operation of the Service.
Compliance with applicable data transfer mechanisms (such as Standard Contractual Clauses where required).

11.3 Consent to Transfers

By using the Service, you acknowledge and consent to the transfer of data to countries other than your country of residence, as necessary for the operation of the globally distributed Service.

12. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at the address specified in Section 15.

13. Third-Party Services

Our Service uses or interacts with the following third-party services. Each of these services has its own privacy policy governing how they collect, use, and share data:

13.1 Ip2Region

Purpose: Primary IP address geolocation (country, region/province, city, ISP, geographic coordinates, time zone, postal code).
Data Processing: IP address lookups are performed locally on our servers. Your IP addresses are not transmitted to any external servers. Both IPv4 and IPv6 lookups are supported.
Data Accuracy: Ip2Region provides geolocation data including continent, country, province/state, city, district, ISP, latitude/longitude, area code, postal code, time zone, and ASN information. The data is approximate and primarily sourced from Chinese-language databases with automatic translation for other languages.

13.2 MaxMind / DB-IP ASN Database

Purpose: Autonomous System Number (ASN) and organization lookup for IP addresses. Used as a supplementary data source to the primary Ip2Region geolocation.
Data Processing: IP address lookups are performed locally on our servers. Your IP addresses are not transmitted to external servers. Both IPv4 and IPv6 lookups are supported.
Privacy Policy: https://www.maxmind.com/en/privacy-policy

13.3 jsDelivr CDN

Purpose: Content delivery for static assets, including JavaScript libraries, stylesheets, and fonts.
Data Processing: jsDelivr may collect standard web access log data (IP address, requested resource, user agent, referrer) as part of CDN operation.
Privacy Policy: https://www.jsdelivr.com/privacy-policy-jsdelivr-net

13.4 Google Fonts

Purpose: Web font delivery for improved typography and multilingual text rendering.
Data Processing: When your browser loads Google Fonts from the CDN, Google may collect your IP address and browser information. Please refer to Google's privacy policy for details.
Privacy Policy: https://policies.google.com/privacy

13.5 ECharts (Apache)

Purpose: Client-side JavaScript charting library used for data visualization, including real-time waveform displays, latency charts, geographic map visualizations, and statistical graphs.
Data Processing: ECharts runs entirely within your browser. No data is transmitted to any external server. All chart rendering is performed locally using diagnostic data already delivered to your browser.

13.6 CryptoJS

Purpose: Client-side JavaScript cryptography library used for generating authentication tokens required for WebSocket connections and diagnostic test submission.
Data Processing: CryptoJS runs entirely within your browser. No data is transmitted to any external server. It is used solely for generating local authentication tokens.

13.7 html2canvas

Purpose: Client-side JavaScript library used for generating screenshot images of diagnostic results (e.g., MTR route reports) for export and sharing purposes.
Data Processing: html2canvas runs entirely within your browser. No data is transmitted to any external server. Image generation is performed locally on-demand.

13.8 External CMS

Purpose: Blog and article content management and delivery.
Data Processing: Content is fetched from our external CMS via an authenticated API. The CMS may collect API request metadata for operational purposes.
Note: Blog content delivered to you is cached locally on our file system and served from our infrastructure. Content synchronization uses incremental updates based on article modification timestamps.

We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of these third parties.

14. Changes to This Privacy Policy

14.1 Right to Modify

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We reserve the right to modify this Privacy Policy at our sole discretion.

14.2 Notification of Changes

We will notify you of material changes to this Privacy Policy by:

Posting the updated Privacy Policy on the Service with a revised "Last Updated" date.
Providing a prominent notice on the Service's homepage for significant changes.
For account holders, sending an email notification to the address associated with your account (where practicable).

14.3 Continued Use

Your continued use of the Service after the posting of any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Website: https://www.globalping.net
Email: Please use the contact form available on our website.

For privacy-related inquiries or data subject requests, please include "Privacy Request" in the subject line or heading of your communication. We will respond to your inquiry within the timeframe required by applicable law.

By using GlobalPing, you acknowledge that you have read and understood this Privacy Policy.

GlobalPing — https://www.globalping.net